FAQ

Frequently Asked Questions

Why do you need a backup of G Suite at all? Doesn't Google do this?
What’s the advantage of an on-premises G Suite backup solution compared to a cloud backup solution?
Why is CubeBackup not listed on the G Suite Marketplace and can it be installed directly through the G Suite Market?
Does the CubeBackup license include Shared drives or do they need to be counted separately?
Is it possible to restore backup data without a valid license?
What is the data index and why is it needed?
What are the system requirements for CubeBackup?
How are the backup files stored? Are they stored as database files, normal files, or plain text?
How can I find the backup for a specific file/mail, and view its contents?
Does CubeBackup maintain folder structure when backing up Google Drive/Shared drives data?
How many revisions are kept in the revision history? What’s the retention policy of the backup data?
Are G Suite accounts backed up one by one or in parallel?
Can I backup a single G Suite domain to two separate places simultaneously? For example both to a NAS and Amazon S3?
Is there a way to change the backup location after the initial setup?
How is the backup encrypted? Where is the password/key file and how is it generated?
How do you uninstall CubeBackup?
How do you solve the "Authorization failed" error?
How do you solve the “MountWindowsNetworkLocation failed” error?
How do you solve the “Network access failed” error?
I can’t login to the CubeBackup web console. It keeps asking me to input the “Admin email” and “password”.
A "crypto/rsa: decryption error" message popped up after I reinstalled CubeBackup. What’s gone wrong?
An "Error 401: Invalid Credentials, authError" message popped up during the initial configuration. What’s gone wrong?
Several "googleapi: Error 403: The domain administrators have disabled Drive apps., domainPolicy" error messages were reported. What does this mean?
How are email reports and notifications generated?
Can we purchase a CubeBackup license for part of our G Suite users only?
Does CubeBackup work through official Google APIs or through some other method?
Will backup data persist when files/emails or even users have been removed from Google cloud?
When a user is removed from my G Suite domain, is his data still available in the on-premises backup?
Does CubeBackup support multiple G Suite Domains?
When CubeBackup creates a G Suite snapshot, does it backup all data each time, or only the changes?
Which subscription pricing should we follow if we continuelly use CubeBackup 3?
When upgrading to CubeBackup 4, can we renew our old subscription or is a new subscription needed?
Why are users required to create a Google Service account in order to use CubeBackup?
Should I turn on deduplication in Windows Server to reduce the backup size?
When restoring a Google Drive folder to a previous version, will the restore overwrite the latest version?
How to solve the "Username and Password not accepted" or "EOF" error when sending a test email via SMTP?
How to solve the "i/o timeout" error during the initial setup of CubeBackup?
How can I backup/restore suspended G Suite user accounts?
How to restore G Suite data to an account in a different domain?
How can I cancel my subscription to CubeBackup?
Why is my Google Site not showing up in the restore page?
How much does AWS S3 cost if we choose to backup G Suite data to Amazon AWS S3 storage?