How are email reports and notifications generated?


Email report

The email report data is always generated locally on your backup server using the database files to produce a statistical overview of your backups.

If cubebackup.com is selected in the Send email via dropdown list, this overview will be sent from your backup server, using MailGun’s API, to the recipient or recipients you specify. The sender will be listed as either ‘notification@cubebackup.com’ or ‘local@cubebackup.com’.

TIP: MailGun is a well-known provider of email APIs services, which enable developers to integrate email features into their products.

Custom SMTP server

If Custom SMTP server is selected in the Send email via dropdown list, the overview will be sent through your own mail server and therefore be completely private.

Custom SMTP

After setting up of your custom SMTP server, you can click send a test email to verify whether all settings are correct.

Troubleshooting

After setting up your custom SMTP server, you can click send a test email to verify whether all settings are correct. If you are using the Gmail SMTP server, your attempt may be rejected because Google blocks non-OAuth logins by default. In this case, please try the troubleshooting solutions below.

Solution 1

For the sake of security and privacy, we recommend that you create an App password to grant permissions to access your Google Account.

  1. Go to your Google Account.
  2. On the left navigation panel, click Security.
  3. Under “Signing in to Google”, select 2-Step Verification and follow the on-screen steps to enable it.

    If you don’t have this option, it may be because 2-Step Verification has not been set up in your domain. In that case, please contact your domain administrator to enable it or proceed with Solution 2.

  4. Under “Signing in to Google”, select App passwords.

  5. At the bottom, click Select app and choose “Mail”, then click Select device and choose the device you’re using. Finally, click GENERATE.

  6. Copy and paste the displayed password into the CubeBackup console and send a test email to verify whether all settings are correct.

Solution 2

You can also allow less secure app access.

  1. Go to your Google Account.
  2. On the left navigation panel, click Security.
  3. In the “Less secure app access” panel, click Turn on access.
  4. Switch on “Allow less secure apps”.
  5. Now you can go back to the CubeBackup console and send a test email to verify whether all settings are correct.