How do I recover my CubeBackup account when locked out of the web console?

If you have forgotten the admin account for the CubeBackup web console or signed in and got an error message, please do not panic. CubeBackup offers effective solutions to assist you with regaining access to the CubeBackup console.

Tip: The CubeBackup admin account is the one you created during the initial configuration and not necessarily the administrator of your Google Workspace domain. That is, it could be any account, even a personal Gmail account.

Solution 1: Reset your password

If you have forgotten your password, you can click the Forgot your password? link on the login page and follow the steps to reset your password. Forgot your password? Enter the email address connected with your account, and you will receive a password reset link. If you cannot remember the email address, please proceed with Solution 2 or Solution 3.

Solution 2: List all CubeBackup accounts using a command

If you or one of your users cannot remember an email address connected to your CubeBackup account, it is possible to list all email addresses using the listCubeAccounts command:

cbackup listCubeAccounts

This command will list all the login accounts for the CubeBackup console. You can then log in using that email address, or reset the password for that account using Solution 1.

NOTE: This command requires special privileges.

  • On Windows, it must be run by an Administrator account.
  • On Linux, it must be run by the cbuser account. For example:

    sudo -u cbuser /opt/cubebackup/bin/cbackup listCubeAccounts 

Solution 3: Set up a new administrator for the console

Perhaps the previous administrator is no longer available, or the email address registered with CubeBackup is no longer accessible. If all else fails, please contact [email protected] for help to create a new administrator account to access the CubeBackup console.