How do you solve the “MountWindowsNetworkLocation failed” error?


Multiple connections to a server or shared resource by the same user

If CubeBackup is installed on Windows, during the initial configuration of CubeBackup, when choosing Windows network location as the backup storage type, you may be prompted with a “MountWindowsNetworkLocation failed: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.” message.

multiple connections by the same user error

Solution

This is usually because the network path has been connected by the same user before. To solve this problem, you can:

  • Restart the backup server and try the initial configuration again.

  • Or, if restarting the server is not possible, please run the following commands as an Administrator on a command line:

    c:\> net stop workstation /y
    c:\> net start workstation
    c:\> net start netlogon