1. Why is it necessary to back up G Suite data?
Data is central to your business. Keeping your valuable business data on the cloud can be risky without a proper on-premise backup. Data loss can strike through human error, hacking attempts, and cloud storage problems. And sometimes Google can block your user account if you accidentally violate a service policy, leaving you helpless to get to your data. For example, sending too many email messages in a day might flag you as a spammer and trigger an automatic account suspension. You can feel comfortable knowing that CubeBackup provides an extra layer of security to protect your business data.
2. How does CubeBackup work?
CubeBackup is a third party tool based on Google APIs. It uses OAuth technology to communicate with Google’s servers over HTTPS to fetch G Suite data and save it locally, or restore it to the cloud. More information is available from Google Developers.
3. What are the requirements for the backup computer?
CubeBackup does not consume very much CPU power, but it may require considerable disk space for the backups. Even using incremental backups, storing all Gmail messages, Google Docs files, Contacts, and Calendar data for all employees at a large company can run into hundreds of gigabytes, or even more. It is essential to ensure that your local backup machine has enough free disk space for current and future backups. Another strategy would be to divide employees into groups which can be backed up separately onto different machines, or to use network storage, such as a NAS.
4. Should I keep CubeBackup running in the background?
In order for backups to be automatically scheduled, CubeBackup must be running in the background. By default, CubeBackup is set to automatically run when your computer starts, but this can be changed in the options menu. Closing the CubeBackup window will minimize it to the system tray.
5. Do I need Windows Server to run CubeBackup?
No. As a G Suite backup software, CubeBackup can run on any computer with Windows 7 or above. Although Windows server has proven to be more stable than the desktop version, and may be a better choice for the backup of your business data, it is not required. Additionally, a Linux version of CubeBackup is under development and will be available in the near future.
6. Our company has hundreds of employees in our G Suite domain, using Terabytes of storage. There is not enough space on our local backup server to hold all of the data. What should we do?
There are two options:
1) CubeBackup recognizes Google’s Organizational Units, allowing you divide your employees into more manageable groups and store these backups on separate computers. For example, a company with 500 employees might have a total backup that is too large to fit onto a single computer. However, if these employees are divided into marketing, sales, accounting, and support teams, they can be backed up onto separate computers in a much more manageable way.
2) Store the backup in a more extensible storage solution, like a NAS (Network Attached Storage), if your company uses one and it has enough storage space.
7. When I try to sign in using our G Suite administrator account and consumer secret, I get the error "Failed on Google authorization, please check your input and settings." What’s the problem?
The most likely reason is that "Two-legged OAuth access control" is not enabled in your G Suite domain. To solve this problem, login to the Admin console of your G Suite domain, select "Security" ->Advanced settings ->Manage OAuth domain key. In the "Manage OAuth key and secret for this domain" page, make sure "OAuth consumer key: Enable this consumer key" and "Two-legged OAuth access control : Allow access to all APIs" are both checked.
Other possible reasons:
API access is disabled. You can go to "Admin console" -> "Security" -> "API reference" and make sure "API access : Enable API access” is checked.
You may have entered the consumer secret incorrectly. The OAuth consumer secret for your G Suite domain can be found at: "Admin console" -> "Security" -> "Advanced settings" -> "Manage OAuth domain key" -> "OAuth consumer secret".
8. When a file, email or contact is deleted from G Suite, will it also be removed from my local storage during the next backup?
Definitely not! CubeBackup deliberately retains deleted users and files so they can be accessed or restored even when they have been removed online. Your business data is always safe.
9. When a user is removed from my G Suite Domain (for example, after leaving the company), is his data still in the on-premise backup? Can I restore it to a different account?
Yes, the deleted user’s data is safe in the local backup. All CubeBackup files are easily readable and accessible. To restore files to a different account, simply copy the files from the deleted user’s folders to the corresponding location for the target user, then use CubeBackup’s restore function to return them to the cloud.
10. Why are there two copies of the same backup items in the Contacts backup folders?
CubeBackup stores two copies of Contacts files in order to make it easy to access and restore your valuable data. The first copy is an .xml file, which is used to keep the original data so that it can be directly restored to Google cloud. The second copy is for compatibility with Microsoft Outlook (.vcf files). These files can be directly opened by Outlook or other standard calendar/contacts applications. Another benefit is that they can be easily imported into Google Contacts and Google Calendar manually.
11. Am I able to select which user accounts I would like to have backed up?
CubeBackup allows you to select individual users or even groups of users to be backed up. For example, you could choose to back up all of the users in a specific Organizational Unit.
12. Is there a Linux or Mac OSX version of CubeBackup?
Not yet. Only a windows version is available at the present time, but we are working on a cross-platform version of CubeBackup and hope to release it soon.
13. Is there a version of CubeBackup for personal use?
A personal version of CubeBackup is currently under development, and will allow you to back up all of your personal Gmail messages, Google Drive files, Contacts, and Calendar events.
14. Does CubeBackup support multiple G Suite Domains?
Yes. CubeBackup supports multiple domains, including secondary domain/alias domain without any problems.
15. If a school has 1,000 users, but I only need to back up the teacher accounts (100 users), can I just buy 100 licenses for the teachers?
Certainly. License pricing is based on the number of backup accounts, not the total number of accounts in the G Suite domain.
16. I have moved all backup data to a new NAS, and changed CubeBackup’s settings to point to the new location. Does CubeBackup need to do a full backup again, or can it see that the files have moved?
CubeBackup will recognize the files in the new location, so there is no need for another full backup. Subsequent backups will still be incremental.
17. Can I select which Team Drive to be backed up in CubeBackup?
Not yet. At present, all Team Drive data is backed up. A Team Drive selection feature may be available in future versions.
18. How are my files stored in the backup?
Google Drive files are backed up as normal files, like Word or Excel files. Each email message is backed up as a single EML file. Calendar data is stored as JSON files. Contacts are backed up as vCard files.
19. Is Google Sites covered by CubeBackup?
CubeBackup does not support Google Sites backup yet. However, this feature will be available in a future version (Ver 4.0), which is expected to be released later this year.